Johnny Chow

周榮賀 /Jāu Wìng Ho/

Career Highlights

Senior Product Designer with 5+ years of experience in UX design and User Research. In my last role, I led the end-to-end design of a zero-to-one, VR simulation product in the healthcare industry, shipping to over 38 colleges, universities & hospitals across North America, generating $3.5M+ across multiple product domains.

🚀

Led a product team of 10 for a period of 6 months as Product Owner, in addition to end-to-end design responsibilities, resulting in a successful product launch to over 18k users, generating $2M in revenue.

🔗

Established partnership with Clinical SMEs to implement new ways of working in Critical Care product team, resulting in 30% faster end-to-end development of new features with 75% fewer post-launch iterations required.

🔍

Led UX research across multiple product domains, ranging from interviews and usability tests to thematic analysis, generating insights that resulted in 80% reduced user error and 50% less time-to-task completion.

✨

Re-designed cross-platform authentication and sign-in flow, allowing multiple users to share simulation hardware, resulting in the acquisition of 2 major healthcare institutions and a 5x reduction in hardware costs.

Belinda Darcy
Director of Design, Lumeto
Johnny’s can-do attitude and quick problem-solving make him indispensable. From untangling UX inconsistencies across platforms to handling engineering challenges with flexibility and composure, he consistently delivers polished, thoughtful solutions. Empathetic and collaborative, he fosters smooth decision-making and energizes those around him.
Shruti Natarajan
Product Marketing Manager, Lumeto
Johnny's aptitude for design stands out because of its customer centricity. Oftentimes he went beyond his role to actively take part in customer engagements and be a champion for the product. I would highly recommend Johnny to any organization that is looking for a multidimensional design specialist. Best wishes!
Tiffany Lam
Sr. Director Delivery & Operations, Cosette
His work is neat, logical, and visually coherent. He prepares thoroughly for presentations, anticipating issues that might arise, and responding with grace and respect to questions from peers and stakeholders alike, resulting in remarkably smooth meetings and efficient consensus building. He is above all a deeply empathic team player and I would welcome the chance to work with him again.

Dawson Borland
Technical Product Owner, Lumeto
Johnny excels at transforming complex user problems into effective designs while proactively addressing challenges before they escalate. His curiosity drives impactful user discoveries, and his warmth energizes teams. A trusted leader and collaborator, Johnny consistently delivers meaningful contributions.
Dr. Natalie Alvarez
Toronto Metropolitan University
Johnny consistently impressed me with his ability to dive deep into user needs and surface insights that drove meaningful design decisions. He’s not only an expert at solving complex UX challenges but also a natural collaborator who makes every discussion more productive.
Dr. Jennifer Lavoie
Associate Professor, Laurier University
He’s proactive, calm under pressure, and has a knack for guiding teams through tricky situations with ease. On top of his technical skills, Johnny’s approachable and positive attitude makes him a true joy to work with.

Awards

Lumeto Value Champion

2022

International Charette design pitch Winner from The Institute Without Boundaries

2019

Side Projects

Grassroots Greens Activity Hub

2024

BenKyo Baduk

2024

International Charette: Unexpected Connections at The Institute Without Boundaries

2019

Reimagining the Future of the LLC & TLC at The Institute Without Boundaries

2018

Future Ways of Living: The Future of Work at The Institute Without Boundaries

2018

The Tape Escape at Queen Video

2019

All Things Left Behind at Daniels Waterfront - City of the Arts

2019

SMASH: We Are More at Gardiner Museum

2018